Q：How to obtain participation qualification in Alibaba Auction platform?

First of all, you need to register an account on the official website of Alibaba Auction and complete real-name authentication process. It is recommended to pay the deposit 1-2 days in advance, when the payment is verified, you are qualified for bidding. You can place your bid only when the auction starts. And you can bid on your mobile phone or on your computer.

Q：What is the process for the industrial asset auction?

Read the announcement → Contact the auction representative → Pay the deposit → Participate in the auction→ Win the bid → Handle the delivery

Q：Under what circumstances can the deposit be refunded?

When you paid the deposit but did not place your bid, or you did not win the bid. Your deposit will be refunded within 24 hours after the auction ends. And refund will show on your original payment method.

Q：What is the difference between commission and software service fee?

(I). What is the commission?

Commission refers to the fee charged to the buyer by the auction representative for providing services. Usually a percentage of the hammer price.

(II). Software service fee

As the online platform display the auction information on its marketplace. Online platform charges the related software service fees.

Commission and software service fee are not the same, both of them are not included in the hammer price. Buyer need to pay both of them.

Q：How to pay the commission?

After the buyer wins the bid, the system will automatically calculate commissions according to the agreed commission rate and generate a bill for the total amount. Buyer can pay all together.